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Terms & Conditions

Please read these terms carefully before using Gadzira. They outline your legal rights, responsibilities, payments, bidding guidelines, and marketplace conditions.

Last Updated: August 25, 2026

1. Introduction

Welcome to Gadzira. These Terms & Conditions ("Terms") govern your access to and use of the Gadzira mobile applications, website, and related technology platform (collectively, the "Platform"). By creating an account, posting a service request, submitting a bid, or otherwise using Gadzira, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

  • Gadzira ("we", "us", or "our") operates an online real-time bidding marketplace technology platform in Zimbabwe.
  • These Terms apply to all users of the Platform, including Customers (individuals requesting services) and Service Providers (independent professionals offering services).
  • Supplemental terms or policies (such as our Privacy Policy) apply to specific features and are incorporated into these Terms by reference.

2. Eligibility

To register for an account and use Gadzira, you must meet the following eligibility requirements:

  • Age Requirement: You must be at least 18 years of age (or the legal age of majority in your jurisdiction).
  • Legal Capacity: You must possess the legal authority and capacity to enter into binding agreements.
  • Provider Qualifications: If registering as a Service Provider, you represent and warrant that you hold all necessary trade licenses, certifications, permits, and insurance required by Zimbabwean law to perform the services you offer.
  • Account Standing: Your account must not have been previously suspended or terminated by Gadzira for breaches of safety or platform policy.

3. About Gadzira (Real-Time Bidding Marketplace)

Gadzira is a dual-sided service marketplace inspired by real-time bidding models. We provide software technology that enables Customers to post service requests and enables independent Service Providers to submit competitive bids to perform those requests.

  • Marketplace Role: Gadzira is a technology provider, not a contractor, employer, service provider, or employment agency.
  • Independent Service Providers: Service Providers are independent contractors and are not employees, workers, partners, or joint venturers of Gadzira.
  • No Direct Control: Gadzira does not perform, direct, control, schedule, or supervise the actual service work executed by Providers.

4. User Accounts & Registration

To access core features of the Platform, you must create a user account. You agree to provide accurate, current, and complete information during registration and keep your profile details updated.

  • Phone Verification & OTP: Accounts require valid mobile phone numbers and OTP verification for security.
  • Account Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • Prohibition of Transfer: Account sharing, selling, transferring, or impersonating another person or business entity is strictly prohibited.

5. Customer Responsibilities

As a Customer posting requests on Gadzira, you agree to fulfill the following obligations:

  • Accurate Job Description: Provide clear, truthful, and detailed descriptions of the service required, including exact location, scope, and initial suggested price.
  • Safe Access: Ensure a safe, clean, and accessible environment for the Service Provider to perform the agreed work.
  • Verification Codes: Provide the initial One-Time Password (OTP) only upon the Provider's physical arrival at the job site.
  • Job Completion PIN: Release the completion PIN to the Provider only after inspecting and confirming that the work has been completed to your satisfaction.
  • Respectful Interaction: Treat Service Providers with professional courtesy and respect at all times.

6. Service Provider Responsibilities

As a Service Provider bidding on and delivering services on Gadzira, you agree to fulfill the following obligations:

  • Honest Bidding: Submit realistic, competitive bids reflecting your true capabilities, equipment costs, and travel distance.
  • Skills & Tools: Maintain the necessary tools, equipment, skills, and qualifications required to complete accepted jobs safely and professionally.
  • Prompt Service: Arrive at the job location on time as agreed in the in-app chat once a bid is accepted.
  • Wallet Maintenance: Maintain a sufficient cash commission balance in your Gadzira provider wallet to cover platform service fees.
  • Compliance with Laws: Comply with all applicable Zimbabwean labor, health, safety, trade, and tax regulations.

7. Service Requests, Bidding & Contract Formation

The Platform facilitates direct contract formation between Customers and Service Providers through an interactive bidding process.

  • Posting & Bids: Customers post job requests with a starting budget; nearby Providers view open requests and submit counter-bids.
  • Acceptance: A binding contract for service is created directly between the Customer and Provider when the Customer selects and accepts a Provider's bid.
  • Gadzira Exclusions: Gadzira is not a party to the contract between Customer and Provider and assumes no contractual liability arising from the service engagement.

8. In-App Communication & Negotiation

Once a Customer accepts a bid, direct real-time in-app chat is unlocked to allow coordination between the parties.

  • Scope & Materials: Use the chat feature to finalize meeting times, precise coordinates, required materials, and specific job requirements.
  • No Off-Platform Evasion: Users must not use in-app messaging to arrange off-platform bookings or circumvent platform fees.
  • Chat Audits: In-app chat logs are securely processed and may be audited by Gadzira support personnel to investigate safety reports, fraud, or user disputes.

9. Payment Terms & Peer-to-Peer Transactions

Gadzira operates on a peer-to-peer payment model where Customers pay Service Providers directly upon service completion.

  • Direct Settlement: Customers pay Providers directly using mutually agreed payment methods, including USD Cash, mobile money (EcoCash, OneMoney, InnBucks, O'mari), or bank transfers/cards (ZimSwitch, Visa, Mastercard via PayNow).
  • No Escrow: Unless explicitly stated for specialized transactions, Gadzira does not collect, hold, or process job payment amounts on behalf of Customers.
  • Currency & Rates: Pricing is quoted in USD or local currency equivalents as agreed between Customer and Provider prior to job start.

10. Platform Fees & Provider Wallet Commission

Gadzira charges Service Providers a nominal platform service fee (commission) on completed bookings to maintain app operations.

  • Wallet Deductions: Commission fees are automatically deducted from the Service Provider's in-app wallet balance upon job completion confirmation.
  • Wallet Top-Up: Providers must top up their in-app wallet using supported mobile money or payment gateways to keep their account active.
  • Fee Changes: Gadzira reserves the right to modify commission rates or fee structures with prior notice published on the Platform.

11. Job Start (OTP) & Job Completion (PIN) Security

To protect both Customers and Service Providers, Gadzira incorporates two-stage code verification for every booking:

  • Job Start OTP: The Provider cannot initiate a booking in the app without entering the verification OTP provided by the Customer upon arrival.
  • Job Completion PIN: The Provider cannot mark a job completed or claim payment authorization without entering the secure completion PIN issued to the Customer.
  • Premature Release Warning: Customers who disclose their completion PIN prior to satisfactory work completion do so at their own risk.

12. Cancellations & Refunds

Bookings may be cancelled through the app prior to the commencement of work, subject to fair usage rules.

  • Pre-Start Cancellation: Either party may cancel a job prior to OTP entry if circumstances change.
  • Excessive Cancellations: Frequent or arbitrary cancellations after bid acceptance may lead to account review, temporary suspension, or wallet penalties.
  • Refunds: Because payments are paid directly from Customer to Provider, refund requests for disputed workmanship must be settled directly between the parties or submitted to Gadzira Dispute Resolution.

13. Ratings, Reviews & Feedback

After job completion, Customers and Service Providers are encouraged to leave rating stars and written feedback.

  • Honest Feedback: Reviews must be genuine, accurate, and based on firsthand experience.
  • Prohibited Ratings: Reviews containing profanity, hate speech, personal contact information, or coercive threats are forbidden.
  • Moderation Rights: Gadzira reserves the right to audit, hide, or remove reviews that violate content guidelines or reflect fraudulent rating manipulation.

14. Prohibited Conduct & Content

Users agree not to engage in any prohibited activities while accessing or using Gadzira, including but not limited to:

  • Posting unlawful, illegal, hazardous, or illicit service requests.
  • Submitting fraudulent bids, fake profile credentials, or misleading identity documentation.
  • Harassing, threatening, stalking, or discriminating against any user based on race, gender, religion, or background.
  • Attempting to bypass, reverse-engineer, decompile, or hack any portion of the Platform software.
  • Circumventing platform commission fees by soliciting off-app payments for leads originating on Gadzira.

15. Safety, Risk Assumption & Emergency Disclaimer

Gadzira strives to foster a reliable community, but users must exercise personal caution and good judgment when interacting with third parties.

  • Assumption of Risk: Users voluntarily assume all inherent risks associated with entering private premises or performing manual trade work.
  • Not an Emergency Service: Gadzira is NOT an emergency service. In cases of immediate danger, medical emergency, or physical threat, contact the Zimbabwe Republic Police (ZRP) or emergency responders immediately.
  • Safety Verification: Customers should independently verify provider identity, badges, and work area before granting property access.

16. Third-Party Services & Links

The Platform may contain links or integrations with third-party tools and services (such as PayNow, EcoCash, OneMoney, InnBucks, O'mari, and Google Maps). Gadzira does not control and is not responsible for the content, privacy policies, or reliability of third-party platforms.

17. Intellectual Property Rights

All rights, titles, and interests in and to the Gadzira Platform—including software, designs, text, graphics, logos, brand names, and algorithms—are the exclusive intellectual property of Gadzira Inc. and its licensors. You receive a limited, revocable, non-exclusive license to use the app solely for its intended purpose.

18. User-Generated Content & Data

You retain ownership of photos, text descriptions, and materials submitted to Gadzira. However, by uploading content, you grant Gadzira a worldwide, royalty-free, perpetual license to host, display, reproduce, and use such content to operate, improve, and promote the Platform.

19. Account Suspension & Termination

Gadzira reserves the right to suspend, restrict, or permanently terminate any user account without prior notice if:

  • You breach these Terms or any incorporated platform rules.
  • Your conduct poses a safety risk, fraudulent threat, or legal liability to Gadzira or other users.
  • A Service Provider fails to maintain required wallet commission balances or violates trade licensing requirements.
  • You request account deletion via app settings or by emailing hi@getgadzira.com.

20. Platform Availability & Maintenance

While we aim for high availability, Gadzira does not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, software upgrades, or server updates at any time without liability for temporary unavailability.

21. Disclaimer of Warranties

THE GADZIRA PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, GADZIRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WORKMANSHIP QUALITY OF INDEPENDENT SERVICE PROVIDERS.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE ZIMBABWEAN LAW, GADZIRA INC., ITS OFFICERS, DIRECTORS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, PROPERTY DAMAGE, OR PERSONAL INJURY ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES RENDERED BY THIRD-PARTY PROVIDERS. GADZIRA'S AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE TOTAL COMMISSION FEES PAID BY YOU TO GADZIRA IN THE THREE (3) MONTHS PRECEDING THE INCIDENT.

23. Indemnification

You agree to defend, indemnify, and hold harmless Gadzira Inc. and its affiliates, officers, directors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party rights.

25. Changes to These Terms

Gadzira reserves the right to amend or update these Terms at any time. When updates occur, we will revise the "Last Updated" date at the top of this page. Continued use of the Platform after changes are published constitutes your acceptance of the updated Terms.

26. Governing Law, Dispute Resolution & Contact Us

These Terms are governed by and construed in accordance with the laws of the Republic of Zimbabwe. Any legal dispute or claim arising from these Terms or the Platform shall be subject to informal dispute resolution via Gadzira support before invoking jurisdiction in the courts of Harare, Zimbabwe.

  • Email Support: hi@getgadzira.com
  • Phone / WhatsApp: +263 7 81748707
  • Office Location: 8 Faber Road, Harare, Zimbabwe
  • Support Hours: Monday to Friday, 8:00 AM – 5:00 PM CAT