1. Information We Collect
Gadzira may collect personal, service, and technical information when you register, post a service request, bid on a job, or use our mobile application. This includes:
- Identity & Profile Details: Name, email address, phone number, and profile pictures/details.
- Service & Booking Activity: Service requests posted by customers, bids submitted by providers, booking history, ratings, reviews, and reports.
- Communication Logs: Real-time chat messages and negotiations exchanged inside the platform.
- Payment & Wallet Status: Payment status, wallet balance deductions, and cash payment logs (Gadzira commission balances).
- Technical & Device Data: Device information, operating system version, IP address, and push notification tokens.
- Location Information: Real-time or background location data when needed to connect clients with nearby service providers.
2. How We Use Your Information
We use the collected information to deliver, maintain, and optimize our real-time bidding service platform. Key usage includes:
- Facilitating real-time service requests, bids, negotiation, and matches.
- Securing the platform using OTP verification before starting service.
- Managing cash and commission balance tracking in provider wallets.
- Providing customer support and resolving disputes between customers and providers.
- Improving app performance, user experience, and safety features.
3. Customer and Provider Data
Gadzira operates a dual-sided marketplace. Customers see provider profiles, bids, and ratings. Providers see customer names, general locations, and service details. This transparency is necessary to establish trust and allow competitive bidding.
4. Location Data
Location data is vital for Gadzira's core bidding functionality. We collect location data to show providers nearby jobs and show customers where providers are located. You can restrict location sharing via your device settings, but doing so will severely limit the platform's utility.
5. Chat and Communication
Our app features real-time chat. Messages exchanged are processed and stored on our secure servers to ensure they are delivered, and they may be audited by Gadzira support in the event of a dispute, fraud report, or safety concern.
6. Payment and Commission Information
Gadzira does not process card transactions or hold cash payments within the app; customers pay providers directly. We only track provider commission balances in the in-app wallet. Commission deductions occur automatically upon customer confirmation of service completion.
7. Data Sharing
Gadzira does not sell personal data to third parties. We share information only with your consent or as required to complete transactions (e.g., sharing a customer's location and name with the accepted provider). We may also share data with third-party service providers who assist us with hosting, notification delivery, and analytics under strict confidentiality agreements.
8. Data Security
We implement industry-standard administrative, physical, and technical measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no security measure is 100% secure, and we cannot guarantee absolute safety.
9. Account Deletion
Users have the right to request deletion of their Gadzira account and associated personal data at any time. You can request deletion directly through the app settings or by contacting us via email. Please note that some data may be retained for legal, security, fraud prevention, dispute, payment, tax, or compliance reasons.
10. Children’s Privacy
Gadzira is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child has registered with us, we will take immediate steps to delete their data.
11. Changes to This Policy
We may update our Privacy Policy from time to time. When updates are published, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy, our data collection practices, or your privacy rights, please reach out to our support team at:
- Email: gadziraapp@gmail.com
- Response Time: Usually within 2-3 business days